Terms of use & privacy

About this website

This website is operated by Papyrus Services, based in Cape Town, South Africa. It provides information about Papyrus, our bookshop management software. By using this website, you agree to the terms set out on this page.

Accuracy of information

We make every effort to keep the information on this website accurate and up to date. However, we do not guarantee that all content is complete or current at any given time. Nothing on this website constitutes a contractual offer.

Intellectual property

All content on this website — including text, images, logos, and design — is the property of Papyrus Services unless otherwise stated. You may not reproduce, distribute, or use any content without our prior written permission.

Limitation of liability

This website is provided on an "as is" basis. Papyrus Services accepts no liability for any loss or damage arising from the use of this website or reliance on any information contained in it, to the fullest extent permitted by South African law.

External links

This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those websites.

Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of the Western Cape.

Introduction

This notice explains how Papyrus Services collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

What we collect

When you contact us through this website, we may collect your name, email address, and business name, along with the content of your message. We do not collect personal information unless you provide it to us voluntarily through our contact or support forms.

How we use your information

We use the information you provide solely to respond to your enquiry or support request. We do not use your personal information for marketing purposes, and we do not sell, rent, or share it with third parties.

Cookies

This website uses only essential cookies required for the site to function. We do not use tracking cookies or third-party analytics.

Data storage and security

Form submissions are processed by Netlify, our hosting provider, and stored securely. We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure.

Your rights

Under POPIA, you have the right to request access to any personal information we hold about you, to request its correction or deletion, and to object to its processing. To exercise any of these rights, please contact us through the form on our contact page.

Responsible party

The responsible party for the purposes of POPIA is Papyrus Services, 21 Roodehek Street, Gardens, Cape Town 8001, South Africa.